Welcome to our FAQ page, created to help you quickly understand what to expect when renting moving totes for your home or office relocation. This page is designed to give customers a quick overview of the most common things people wonder about when renting moving totes through our service. Since every move is different, our FAQ section helps explain what to expect, how the rental process works, and what details matter when choosing eco-friendly totes instead of cardboard. You’ll find answers to questions about delivery, pickup, rental timelines, cleaning, sizing, and what’s included with each order. The goal of this FAQ page is simply to guide you through the basics and help you feel confident before placing an order. A more detailed breakdown of each topic will appear in the full FAQ list below.
Our Rental Process & Ordering section walks you through each step of reserving your moving totes, from selecting the right package to scheduling your delivery date. This category explains how to place an order, make changes if your plans shift, and what happens after your reservation is confirmed. It’s designed to give you a clear, stress-free understanding of how the rental process works from start to finish.
Placing an order is simple—just choose your rental package, select your delivery date, and complete checkout through our online booking system. Once your order is submitted, you’ll receive a confirmation email with all your rental details and next steps. If you’re unsure which package is right for your move, our size guide or customer support team can help you decide.
Yes, we offer specialized rental packages designed specifically for corporate and office relocations. These packages include larger quantities of totes, optional rolling carts, and scheduling flexibility to minimize downtime for your team. We can also coordinate delivery and pickup around your business hours and building requirements. For custom quotes or help planning an office move, simply contact our team and we’ll tailor a solution to your needs.
We currently accept all major credit and debit cards for online orders. Your payment is processed securely at checkout, and you’ll receive an email confirmation once your order is complete. At this time, we do not accept cash, checks, or alternative payment methods.
Yes, you may cancel your order, but the refund amount depends on when the cancellation is made. If you cancel more than 48 hours before your scheduled delivery time, you’ll receive a full refund minus a 5% administrative fee. Cancellations made within 48 hours of delivery are not refundable, but you will receive a store credit for the order amount, also minus a 5% administrative fee, which can be used toward a future rental. Once the equipment has been delivered, no refunds or credits can be issued.
After you place your order, you’ll receive an email confirmation with your delivery date, time window, and a summary of the items you rented. Our team will prepare your totes and any accessories so they’re ready for delivery on the scheduled day. We’ll send reminders as your delivery approaches, and you’ll be notified when your driver is on the way. On delivery day, we drop off your totes, take photos for verification, and confirm the order with a quick signature before you start packing.
Our Delivery & Pickup section explains exactly what to expect on the days your totes arrive and when we return to collect them. You’ll find details on scheduling windows, access instructions, and how to prepare your totes for a smooth handoff. This category ensures you know how the process works from doorstep drop-off to final pickup, making your move as seamless as possible.
We currently deliver throughout the Magic Valley and surrounding areas, including Blaine, Camas, Cassia, Gooding, Jerome, Lincoln, Minidoka, and Twin Falls counties. If you’re unsure whether your address is within our service area, feel free to contact us and we’ll be happy to confirm.
Yes, someone must be present for both delivery and pickup. We require a signature at drop-off and again at pickup to verify the order and ensure all items are accounted for. This helps protect both you and our team by confirming everything arrives and is returned in proper condition.
Our standard delivery window is 2 hours. You’ll receive a confirmation with your scheduled window in advance, and our team will notify you when the driver is on the way to help you plan accordingly.
If you miss your scheduled delivery window, please contact our team as soon as possible. We’ll work with you to reschedule a new delivery time that fits your availability. Keep in mind that last-minute changes may be subject to scheduling availability.
This section breaks down everything that comes with your rental, from tote dimensions and capacity to the accessories included in each package. You’ll learn how our standardized, stackable totes make packing easier and which add-ons can help streamline your move. It’s designed to help you choose the right setup and know exactly what to expect with your order.
Our moving totes measure 27 inches long, 17 inches wide, and 12 inches tall. They are designed to be sturdy, stackable, and easy to carry, making packing and transporting your belongings more efficient than traditional cardboard boxes.
Each rental package includes one dolly to make moving your totes easier, as well as labels and a marking pen to help you organize and identify your belongings. For proper tracking and pickup, we ask that you use the provided labels and pens with our totes. This ensures a smooth, efficient move and helps us maintain accurate records of your rental.
Yes, we provide labels and markers with every rental to help you clearly organize your belongings. For proper tracking, inventory, and a smooth pickup process, we require that you use the labels and markers we supply with our totes.
Our Cleaning & Sanitation section explains how each tote is thoroughly cleaned, disinfected, and inspected after every rental. We follow strict hygiene standards to ensure your totes arrive fresh, odor-free, and ready for use in any home or office. This category gives you confidence in the safety and cleanliness of every item we deliver.
Yes, each tote is thoroughly washed inside and out using a sanitizing solution and then completely dried before being sent out. This ensures that every tote arrives clean, fresh, and ready for safe use in your home or office.
Yes, every tote is carefully inspected before delivery to ensure it meets our quality and safety standards. This inspection includes checking for cleanliness, structural integrity, and proper labeling so that your move goes smoothly and all items are securely transported.
No, you do not need to deep-clean the totes before pickup. However, they should be returned in the same condition as delivered, aside from normal use and minor cleaning from packing. This helps ensure a smooth inspection and return process.
This section outlines how long you can keep your totes, what the standard rental period includes, and how to adjust your timeline if your move takes longer than expected. You’ll learn how to request extensions, what additional time costs, and how scheduling changes affect your pickup. It’s designed to give you complete flexibility and clarity throughout your entire rental period.
Our standard rental period is charged on a weekly basis. This gives you plenty of time to pack, move, and unpack at a comfortable pace, while providing flexibility if you need to extend your rental.
To request an extension, simply contact our team before your scheduled pickup date. We can adjust your rental period and provide any updated billing information so you can keep your totes for as long as needed. Extensions are billed weekly, giving you flexibility throughout your move.
Yes, we send reminders as your rental period approaches its end to help you plan for pickup or request an extension if needed. This ensures you have plenty of time to finish unpacking and coordinate a smooth return of your totes.
